4-11Trouble shooting
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AI
Trouble shooting
Troubleshooting Document Down-
load Manager
Problem Devices to check Checkpoint / Resolution
Unable to download
documents.
Computer
Is “OfficeBridge Document Download Manager”
running?
c Downloading will not occur if “OfficeBridge
Document Download Manager” is not running.
Launch “OB Document Download Manager”.
Is the IP address entered correctly?
c In the “OfficeBridge Settings” dialog of OfficeB-
ridge Document Download Manager, enter the
same IP address as OfficeBridge.
Is the correct user selected?
c In the dialog of OfficeBridge Document Down-
load Manager, select the correct user.
Has a download task been created?
c Create a download task in the “OfficeBridge
Document Download Manager- console” dialog
of “OfficeBridge Document Download Man-
ager”.
Is automatic deletion after downloading of a docu-
ment set with “OfficeBridge Document Download
Manager” on another computer?
c Disable automatic deletion after downloading
of a document that has been set on another
computer.
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