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4-10 Trouble shooting
Troubleshooting InfoMonitor
Problem Devices to check Checkpoint / Resolution
Cannot receive new
document alerts.
Computer
Is “OfficeBridge InfoMonitor” running?
c Alerts for new documents will not be displayed
if “OfficeBridge InfoMonitor” is not running.
Launch “OfficeBridge InfoMonitor”.
Is the IP address entered correctly?
c In the “OfficeBridge Settings” dialog of the
OfficeBridge InfoMonitor, enter the same IP
address as OfficeBridge.
Is the correct user selected?
c In the “User Settings” dialog of the OfficeBridge
InfoMonitor, select the correct user.
Has the new document alert been set properly?
c In the “OfficeBridge InfoMonitor” “Alert Setting”
dialog, set the correct type of alert type.
Is the popup display set to ON?
c Right-click the “OfficeBridge InfoMonitor” task
tray icon and confirm that “View popups” is
checked.
Is a virus software or security software blocking
the connection of “OfficeBridge InfoMonitor”?
c Configure the virus scanner / security software
to permit traffic on the port number used by
“OfficeBridge InfoMonitor” (port 60000).
Is a firewall setting blocking the connection of
“OfficeBridge InfoMonitor”?
c Configure the firewall to permit traffic on the
port number used by “OfficeBridge InfoMonitor”
(port 60000).
- PC User’s Guide 1
- Contents 3
- Trademarks 6
- 1-2 Getting Started 8
- Scan to User 10
- Bulletin board 11
- Circulation 12
- Request processing 13
- OfficeBridge InfoMonitor 14
- OfficeBridge CoverPage Editor 14
- OfficeBridge TWAIN Connector 15
- OfficeBridge Backup Utility 15
- OfficeBridge TIFFMaker 15
- System requirements 16
- If your network is using DHCP 17
- 1-12 Getting Started 18
- 1-13Getting Started 19
- Getting Started 19
- 1-14 Getting Started 20
- 1-15Getting Started 21
- 1-16 Getting Started 22
- 1-17Getting Started 23
- 1-18 Getting Started 24
- 1-19Getting Started 25
- 1-20 Getting Started 26
- In this case, click [Unblock] 27
- 1-22 Getting Started 28
- 1-23Getting Started 29
- TCP/IP settings 30
- 1-25Getting Started 31
- 1-26 Getting Started 32
- SMTP/POP server settings 33
- 1-28 Getting Started 34
- 1-29Getting Started 35
- E-mail Settings 36
- 1-31Getting Started 37
- 1-32 Getting Started 38
- 1-33Getting Started 39
- 1-34 Getting Started 40
- Internet Time 41
- Remote Connection 42
- LDAP Settings 43
- 1-38 Getting Started 44
- Deleting an LDAP server 45
- Parameter Settings 46
- SNMP settings 47
- 1-42 Getting Started 48
- FTP Shortcut setting 49
- Deleting an FTP shortcut 50
- 1-45Getting Started 51
- 1-46 Getting Started 52
- Using OfficeBridge 53
- Logging onto OfficeBridge 54
- 2-3Using the OfficeBridge 55
- Using the OfficeBridge 55
- Logging out of OfficeBridge 56
- Reviewing the document list 57
- Personal Inbox 58
- Pubic Inbox 58
- Circulated 59
- Processing 60
- Admin Tools 60
- 2-9Using the OfficeBridge 61
- Operating buttons 62
- 2-11Using the OfficeBridge 63
- View items and list items 64
- 2-13Using the OfficeBridge 65
- 2-14 Using the OfficeBridge 66
- 2-15Using the OfficeBridge 67
- 2-16 Using the OfficeBridge 68
- How to enter the destinations 69
- 2-18 Using the OfficeBridge 70
- 2-19Using the OfficeBridge 71
- 2-20 Using the OfficeBridge 72
- Searching for a destination 73
- 2-22 Using the OfficeBridge 74
- 2-23Using the OfficeBridge 75
- 2-24 Using the OfficeBridge 76
- 2-25Using the OfficeBridge 77
- 2-26 Using the OfficeBridge 78
- 2-27Using the OfficeBridge 79
- Network printing 80
- 2-29Using the OfficeBridge 81
- Network Scanning 82
- 2-31Using the OfficeBridge 83
- 2-32 Using the OfficeBridge 84
- 2-33Using the OfficeBridge 85
- 2-34 Using the OfficeBridge 86
- Opening the Admin Tools tab 88
- “Admin Tools” menu 89
- 3-4 Using the Admin Tools 90
- User Registration 91
- 3-6 Using the Admin Tools 92
- 3-7Using the Admin Tools 93
- Changing user information 94
- Deleting user information 94
- Exporting user information 95
- Administrator registration 96
- 3-11Using the Admin Tools 97
- Address Book 98
- 3-13Using the Admin Tools 99
- 3-14 Using the Admin Tools 100
- Deleting a destination 101
- Importing user information 102
- Registering groups 103
- Deleting a group 104
- Registering a Speed Dial 105
- Forwarding Settings 108
- 3-23Using the Admin Tools 109
- Using the Admin Tools 109
- Temporary Storage list 110
- Common Job Settings 111
- 3-26 Using the Admin Tools 112
- Print Job 113
- 3-28 Using the Admin Tools 114
- Management Information 115
- 3-30 Using the Admin Tools 116
- Fax History 117
- 3-32 Using the Admin Tools 118
- Mail History 119
- 3-34 Using the Admin Tools 120
- Initial Settings 121
- Scan Settings 122
- Personal Outbox setting 123
- 3-38 Using the Admin Tools 124
- Personal Inbox setting 125
- Received Fax Forwarding 126
- 3-41Using the Admin Tools 127
- 3-42 Using the Admin Tools 128
- 3-43Using the Admin Tools 129
- 3-44 Using the Admin Tools 130
- File Name 131
- Deleting a file name 132
- Folder Shortcuts 133
- 3-48 Using the Admin Tools 134
- Deleting a folder shortcut 135
- Archive Settings 136
- 3-51Using the Admin Tools 137
- Archive activation 138
- Public Inbox 139
- Bulletin Board 140
- Circulated Box 141
- Process Settings 142
- 3-57Using the Admin Tools 143
- 3-58 Using the Admin Tools 144
- Trouble shooting 145
- Troubleshooting the browser 146
- 4-3Trouble shooting 147
- 4-4 Trouble shooting 148
- 4-5Trouble shooting 149
- 4-6 Trouble shooting 150
- Printing problems 151
- 4-8 Trouble shooting 152
- 4-9Trouble shooting 153
- Troubleshooting InfoMonitor 154
- 4-11Trouble shooting 155
- 4-12 Trouble shooting 156
- Creating a shared folder 157
- 4-14 Trouble shooting 158
- 4-15Trouble shooting 159
- 4-16 Trouble shooting 160
- I-1Index 161
- I-2 Index 162
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