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4-12 Troubleshooting
Status Things to check Countermeasure
The settings
registered for
the time data
and address book
destinations
disappear
Did you turn the power OFF
and leave the machine for
a long period, or turn the
power OFF everyday?
The batteries that retain the registered
settings may have died. Contact your
authorized Muratec dealer.
The cover will not
closed
Are you pressing only one
side of the cover?
Press both sides of the cover to close it.
When you cannot close the front cover, the
toner cartridge locking lever may be turned
left. In this case, turn the lever right to close
the front cover.
Image Quality Problems
If you follow the steps below and do not resolve the problem, contact your authorized
Muratec dealer.
Symptom Cause Countermeasure
Printing is faint
(smudged, unclear)
The paper is damp. Replace the paper with new paper. For
details, refer to Chapter 1, “Loading Paper” in
the User's Guide.
The contrast setting is
incorrect.
Specify the setting correctly. For details,
refer to Chapter 1, “Basic Copy Settings” in
the Copier Guide, Chapter 1, “Basic Scan
Settings” in the Scanner and Fax Guide, and
Chapter 3, “Basic Faxing” in the Scanner and
Fax Guide.
Is the color of the document
faint?
If you are receiving a document, ask
the sender to change the document to
a black color. (Copying the document is
recommended.) If you are making a copy,
make the contrast setting darker.
The print head is dirty. Clean the print head. For details, refer to
Chapter 4, “Cleaning the Printer” in the
User's Guide.
Is paper other than that
specified in manuals of the
machine being used?
Use the paper specified in the manuals of
the machine. For details, refer to Chapter 1,
“Loading Paper” in the User's Guide.
The toner cartridge is worn
out or broken.
Replace the toner with a new toner cartridge.
For details, refer to Chapter 4, “Replacing the
Toner Cartridge” in the User's Guide.
The drum cartridge is worn
out or broken.
Replace with a new drum cartridge. For
details, refer to Chapter 4, “Replacing the
Drum Cartridge” in the User's Guide.
- Administrator’s Guide 1
- Chapter 2 Management 2
- Chapter 3 Maintenance 2
- Chapter 4 Troubleshooting 2
- Contents 3
- Chapter 3 Maintenance 4
- Chapter 4 Troubleshooting 5
- How to Read This Manual 6
- Key Descriptions 7
- Chapter 1 8
- Entering Characters 9
- Entering Numbers 10
- Entering Spaces 11
- Entering “.com” 11
- Using Common Functions 12
- Deleting Characters 13
- Inserting Characters 14
- Editing the Soft Keys 15
- Press [Register] 16
- Press [Soft Key] 16
- 1-10 Editing the Soft Keys 17
- Editing the My MFP Shortcuts 18
- Press [My MFP Shortcut] 19
- Press <My MFP> 20
- Press [Add/Edit] 20
- “Editing from the 20
- Using My Jobs 21
- 1-16 Using My Jobs 23
- My jobs Execution Screen 24
- Deleting My jobs 25
- Printing My Jobs List 26
- Executing My jobs 28
- Press [Machine Info] 29
- List of Entries 31
- Paper Settings 34
- List of Paper Settings 35
- Specifying Default Settings 37
- List of Default Settings 38
- Outputting Lists 42
- 1-38 Outputting Lists 45
- List of Lists 46
- Using Personal Settings 47
- List of Personal Settings 49
- Logging In / Logging Out 51
- OfficeBridge Guide 52
- Logging Out 53
- Chapter 2 54
- Caution 56
- Setting Security Codes 57
- Press [Admin Password] 58
- Setting the Protect Passcode 60
- 2-8 Setting Security Codes 61
- Enter a four digit number 61
- Closed Communication 63
- Setting Closed Reception 64
- Setting Passcode Polling 65
- Press [Passcode Polling] 66
- Setting the Passcode 67
- Setting ID Check Transmission 70
- Press [Confirm Destination] 72
- Press [Confirm Numeric keys] 75
- Security Reception 77
- Press [ON] 78
- Select [AM] or [PM] and set 78
- Activating the PIN mask 79
- Function Protect Settings 81
- Setting Function Protection 82
- Using Function Protection 84
- When “Protect ON” is Set 85
- Setting Mode Protection 86
- Select the function to set 87
- Setting User Authentication 88
- Press [AuthenticationMethod] 89
- Setting the Currency Unit 91
- Press [Currency Setting] 92
- Erasing the Accounting Data 95
- Setting Example 96
- List of Network Settings 97
- Press <Setting> 100
- Press [Management] 100
- Press [Network Settings] 100
- Press [TCP/IP Settings] 100
- Setting the Host Name 101
- Setting the Workgroup Name 102
- Setting the DNS Suffix 104
- Setting DHCP 105
- Setting the IP Address 106
- Setting the Subnet Mask 107
- Setting the Gateway Address 108
- (See page 2-47.) 109
- Press [WINS Server Address] 109
- Registering LDAP Servers 110
- Press [LDAP 112
- Server Settings] 112
- Press [Add] 112
- Press [Name] 112
- Management 114
- Press [Password] 115
- Press [Search Base] 115
- Press [Additional String] 117
- Press [Search Method] 117
- Deleting LDAP Servers 119
- Press [List] 121
- Press [Yes] 121
- Press [Setting] 124
- Set the archive destination 124
- Press [FileFormat] 124
- Setting an E-mail Gateway 126
- [Enter] 128
- Press [Suffix] 128
- Press [Automatic LogoutTime] 129
- Mirroring Methods 131
- Exporting to USB Memory 133
- Press [Mirroring] 138
- Press [Direct Copy] 138
- Select [Setting 139
- Press [Direct Copy Allowed] 140
- Chapter 3 142
- IMPORTANT 143
- Cleaning the Control Panel 144
- Cleaning the Scanning Area 145
- Chapter 4 148
- Error Messages 149
- Troubleshooting 150
- ScanTag Communication Errors 153
- Scan to FTP and 154
- Image Quality Problems 159
- Cannot Transmit Faxes 162
- Cannot Receive Faxes 163
- Cannot Scan 163
- Cannot Print 165
- Cannot Connect to the Network 166
- Cannot Install 167
- OfficeBridge Troubleshooting 168
- Browser Settings 170
- Click the [Close] button 171
- Click the [Custom 171
- When a Power Failure Occurs 173
- Erased Document Notification 174
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